ICIS 2007 Panel Report: Bridging Service Computing and Service Management: How MIS Contributes to Service Orientation

Service computing has become the new frontier of enterprise computing in the continued pursuit of organizational agility. Many major corporations are in the midst of implementing significant initiatives to re-architect their IT through service computing to help meet fast changing business requirements. As a result, many new and interesting research questions arise in this area, spanning technical, organizational, and economic issues. Currently, there is a great need for a framework for aligning the issues of technology and management in the era of service computing. This paper outlines the key points presented at the International Conference on Information Systems 2007 panel on Bridging Service Computing and Service Management. The first few sections of the paper contain viewpoints of each panelist on why and how MIS should take leadership in this research area. Then, a joint perspective on bridging service computing and service management is presented.